top of page

Privacy Policy

At our online bamboo seeds shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the European Union law. By using our website, you consent to the practices described below.

  1. Data Collection: We may collect the following types of personal information when you interact with our website:

  • Contact information (such as name, email address, and phone number) for processing orders and providing customer support.

  • Payment details (such as credit card information) for completing transactions securely.

  • Shipping address for order delivery.

  • Website usage information, including IP address, browser type, and pages visited, to improve our website's functionality and user experience.

  • Any additional information you provide voluntarily, such as feedback or surveys.

  1. Legal Basis for Data Processing: We process your personal information based on one or more of the following legal grounds:

  • The processing is necessary for the performance of a contract between you and us (e.g., processing and delivering your orders).

  • We have obtained your explicit consent for specific processing purposes.

  • The processing is necessary for compliance with a legal obligation (e.g., tax or accounting requirements).

  • The processing is necessary for the purposes of our legitimate interests, provided they do not override your rights and interests.

  1. Data Use and Sharing: We use your personal information for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery.

  • Communicating with you regarding order updates, customer support inquiries, and marketing communications (if you have provided consent).

  • Improving our website, products, and services based on your feedback and preferences.

  • Complying with legal obligations, such as tax or accounting requirements.

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may engage trusted third-party service providers to assist in operating our website and performing related services, subject to appropriate data protection agreements.

  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.

  1. Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your data.

  2. Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  3. Your Rights: As an individual located in the European Union, you have certain rights regarding your personal information, including:

  • Right to Access: You can request access to the personal information we hold about you and receive a copy of it.

  • Right to Rectification: You can request correction or update of your inaccurate or incomplete personal information.

  • Right to Erasure: You can request the deletion of your personal information under certain circumstances.

  • Right to Restriction: You can request the restriction of processing of your personal information under certain circumstances.

  • Right to Object: You can object to the processing of your personal information for direct marketing purposes or on grounds relating to your specific situation.

  • Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise your rights or if you have any privacy-related inquiries or complaints, please contact us using the contact information provided at the end of this policy.

  1. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. The revised policy will be posted on our website

bottom of page